The issue came when we tried to launch our custom reports from SharePoint (SSRS was installed as SharePoint Integration mode).  We would get the following system error:

“no connection could be made because the target machine actively refused it 443″

SSRS was not configured to use any SSL port and we definitely knew it was security related.  The windows event log pointed us into this direction.  The AD user assigned to the services, application pool, and databases was all good.  We tried many variations and still no success.

After a day of trying new things (everything), searching on Microsoft Sites, Forums and blogs, we could not find a solution.  I left the client having to contact Microsoft for assistance.  After a little over 4 hours on hold, Microsoft was able to assist by going through a series of checks.

All it took was the change of one setting.  In the rsreportserver.config file there is a key titled “SecureConnectionLevel”. The following is from MSDN:

Specifies the degree to which Web service calls must us Secure Sockets Layer (SSL). This setting is used for both the Report Server Web service and Report Manager. This value is set when you configure a URL to use HTTP or HTTPS in the Reporting Services Configuration tool. Valid values range from 0 through 3, where 0 is least secure.

rsreportserver.config

The value we had was set to “2″.  When we changed it to “0″ the system message went away. When we look at the Configuration Manager we do not have anything set for SSL.

So happened?  We are not sure.  It is possible that the SSL setting was provided during initial install but when removed the setting remained.

It only takes one setting to cause so much grief!  The good news, we are up and running.

Thanks Microsoft.

I’m very excited about the opportunity to attend Perspectives 2009, Epicor’s Global User Conference, scheduled for November 8-10, 2009. There will be multiple days of hands-on education, networking with industry peers, and over 500 sessions to choose from. The conference offers content directly applicable to my work on the (insert: project(s) or initiatives you are working on) and will allow me to network with a number of Epicor product experts and over 2000 Epicor users. Many of the technical presentations cover how to reduce costs, increase ROI and deal with compliance issues.

Click here to learn more and hope to see you there.