At iAutomate we decided to use Development Seed’s Open Atrium solution as a base for our support web site. See our previous blog post for more information on Open Atrium. It is built on the Drupal platform and provide great flexibility to expand to our needs.

While reviewing the Open Atrium issue tracking site on github many users (including myself) have/had issues getting a WYSIWYG editor working.  For me, the first time I tried to install FCKEditor, I could not get it to work.   I then realized that I may have forgotten a step.  When I retried I got it to work.  Since then, I have had it work on various test installation without any issues.

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We had been looking for an Open Source solution to help us collaborate with our customers on the various projects we undertake. We knew that we could build something using Drupal or Joomla!, but it would have taken some time to either build custom modules and/or a mash up of many of the available modules contributed by others.

The news of Open Atrium first beta release came just as we needed to get something up and running. We were quick to download and install. It was a very clean and an easy process to install and with a couple days we were up and running with one customer for our own beta testing.

Open Atrium is an intranet in a box that has group spaces to allow different teams to have their own conversations. It comes with six features – a blog, a wiki, a calendar, a to do list, a shoutbox, and a dashboard to manage it all. This solution is build using Drupal and is easily extended and customizable.

What we liked about the Open Atrium solution was the ability to have groups with their own respective members.  This allows use to create a group for each customer project and allow our managers to add customer members.  Also, our managers can be assigned to multiple groups and get an over view of the activity of their groups on one dashboard.

There are so many other features and options that we like.  Read the rest of this entry to see a demonstration.

We plan on posting again on our implementation of Open Atrium about our successes, challenges, enhancements, and more.

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