Open Atrium – Choice for Support Site

We had been looking for an Open Source solution to help us collaborate with our customers on the various projects we undertake. We knew that we could build something using Drupal or Joomla!, but it would have taken some time to either build custom modules and/or a mash up of many of the available modules contributed by others.

The news of Open Atrium first beta release came just as we needed to get something up and running. We were quick to download and install. It was a very clean and an easy process to install and with a couple days we were up and running with one customer for our own beta testing.

Open Atrium is an intranet in a box that has group spaces to allow different teams to have their own conversations. It comes with six features – a blog, a wiki, a calendar, a to do list, a shoutbox, and a dashboard to manage it all. This solution is build using Drupal and is easily extended and customizable.

What we liked about the Open Atrium solution was the ability to have groups with their own respective members.  This allows use to create a group for each customer project and allow our managers to add customer members.  Also, our managers can be assigned to multiple groups and get an over view of the activity of their groups on one dashboard.

There are so many other features and options that we like.  Read the rest of this entry to see a demonstration.

We plan on posting again on our implementation of Open Atrium about our successes, challenges, enhancements, and more.

The following is a demonstration video put together by Development Seed.

The current beta is quite stable.  Make sure to visit Open Atrium for more information.

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Comments

  1. #1 by Troy on January 31st, 2010 - 7:43 am

    Hello Alain,

    I am currently evaluating Open Atrium for both a support site and an intranet site. I would be very interested in hearing about your implementation as a support site.

    Cheers,
    Troy

  2. #2 by Alain on January 31st, 2010 - 9:57 pm

    @Troy
    Hi Troy,

    Thanks for the post. I will make a blog post soon on how I have been using it as a support site and also in a recent implementation as a Project Collaboration and Network for members.

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